Provides responsive, comprehensive post-sales technical support for measurement, application and product information for Agilent's Test & Measurement products.
Understands customer's problems and efficiently resolves the technical inquiry. Schedules other resources to resolve problems if necessary.
Provide Remote Start up Assistance for qualified customers Delivers technical expertise via a remote channel for solution implementation to the customer based on Agilent Test and Measurement products and services Refers sales opportunities to the appropriate sales resource.
Identifies new services that would be delivered either on-line or face-to-face.
Contributes technical FAQ content for the Agilent web site and proactively works with the product divisions to improve the overall collection of intrinsic documentation.
Support is provided to customer using telephone, fax, e-mail and web.
Qualifications
Bachelors or Master Degree or University Degree in Electronic Engineering or equivalent.
Minimum three years of experience in using Test & Measurement instrumentation such as Spectrum analyser, Network analysers, Oscilloscopes or Logic analysers Strong communication skill and the ability to interact with a wide variety of people. Ability to discuss and explain complex issues remotely.
Customer handling experience is preferred Written and verbal proficiency in both English and Chinese (Mandarin).
