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PRIMARY FUNCTION: - Review customers account. - Communicate with customers regarding their account status and make subsequent collection of payments - Follow up with Order management team and or banks as required. - Utilize the system and /or tools available for information to validate and resolve the issues directly - Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners - Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions - Metrics reporting to the management on their portfolio - Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle - Provide training & mentoring to the new collectors
MAIN RESPONSIBILITIES AND DUTIES: - To meet and exceed Days Sales Outstanding goals - To attain Collection Percentage - To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio - Capture required changes to account profile/or contact profile details. - Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur; - Understand payment issue and to take proper action or to direct proper escalation; - Negotiate payment and conditions with customers and partners as necessary; - Follow internal process and to document collection issue, action taken and customer feedback.
Qualifications
• Bachelor degree minimum with 3 years and above collection or related work experience; experience in bank bills department a plus, and candidates with more experience or will be considered for senior position; • Excellent communication and negotiation skills with ability to deliver results and to resolve problem; • Bills checking experience in banks a definite plus, • Strong initiative and drive, must be a self starter; • Customer satisfaction oriented (internal and external); • Excellent Communication skills in voice or written media, both in Chinese & English. • Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and SAP an added advantage, • Teamwork skills and traveling is required; • Integrity and able to work under tremendous pressure; • Good system application knowledge. • Cantonese, Hokkienese, and other Asian language skill is a plus.
