Jones Lang LaSalle is looking for an experienced Operations Manager for our Shanghai Integrated Facilities Management business. As Operations Manager you will be responsible for the overall service delivery of the facilities management business to our Shanghai clients. Achieving optimum service levels with our existing client base is key to this role, and you will also be integral in managing the expansion of the facilities management services within the Shanghai Hub and across Asia.
Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2007 global revenue of USD2.7 billion, Jones Lang LaSalle has approximately 170 offices worldwide and operates in more than 700 cities in 60 countries. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.2 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with approximately USD50 billion of assets under management.
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 16,000 employees operating in more than 70 offices in 13 countries across the region.
As Operations Manager your main responsibilities will involve:
• Taking responsibility for the Shanghai Hub client base
• Where appropriate, coordinating with other business lines to ensure seamless service delivery to the client base
• Ensuing consistent achievement of service level agreements for key performance indicators at optimum cost for clients
• Developing and implementing strategies for pursuing innovative initiatives to demonstrate continuous improvement and best practice in Facilities Management
Your skills and qualifications will ideally include:
• A proven track record of demonstrating service excellence in Facilities Management
• Commercial acumen, with experience in managing, or contributing to a cost centre
• Experience of leading and managing teams
• A strong project manager you have the ability to navigate through large multinational corporations
• A strong communicator with the ability to relate well to others at all levels
• A proven ability to develop, implement and deliver customer solutions
• English language skills to a business standard
What we will be looking for in you:
As an Operations Manager with Jones Lang LaSalle, you will need to be a recognised leader and have a proven track record successfully building client relationships, developing new business and executing projects to the highest standard. You will also need to be able to inspire confidence among people, including those with greater experience and tenure.
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