Over the past three decades, Millward Brown has grown to be one of the world’s leading research companies. With offices in more than 43 countries, we work with 70 of the top 100 global brands.
The Account Manager Qualitative is part of the Firefly Client Service team in their office. Their primary responsibility is to work with senior managers to
serve as a liaison between Mill ward Brown Firefly and its clients, with responsibility for appropriate high levels of service to those clients.
Key responsibilities:
The Account Manager is responsible for:
· maintaining relationships with their identified qualitative clients, ensuring
that their needs are being met and that they are receiving appropriate
levels of service, in collaboration with the senior person on those accounts
· acting as liaison between the Client and MB on all business-related issues
with supervision
· developing individual job costs, monitoring job costs throughout a project
and ensuring profitability
· day to day involvement with qualitative projects for his/her clients,
including interpretation, development of recommendations and
presentation of findings
· developing new business amongst existing clients and identification and
development of new business opportunities outside the existing client base
with supervision
· assistance with management of staff in the qualitative team, including
overseeing recruitment, training and career development of staff
· assistance with the development of global initiatives and products and the
implementation of best practice in the team.
· assisting senior managers ensure all procedures and policies are adhered
to in his/her team or office
Reporting:
The Account Manager Qualitative reports to a senior manager in the qualitative team.
Personal skills:
The following skills are essential:
The following skills are essential:
· At least 5-6 years experience in Client Service
· Proven knowledge of qualitative market research
· Proven knowledge of MB products and philosophy (if being promoted
internally)
· Developing skills in team management and leadership
· Developing skills in staff development
· Background and experience in P&L management
· Demonstrated ability to build strong client relationships
· Developing skills in the development of business
· Strong presentation and interpersonal communication skills
· Excellent command of English, both written and verbal
· An appreciation of cultural sensitivities when working in a multi-cultural
environment
