Over the past three decades, Millward Brown has grown to be one of the world’s leading research companies. With offices in more than 43 countries, we work with 70 of the top 100 global brands.
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Job title: Account Director Quantitative
Department: Client Service
Location: HongKong, Taiwan, Shanghai, Beijing
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Overall responsibility:
The Account Director (AD) is part of the Client Service team in their office and in a larger office will belong to a specific Client Service Team. Their primary responsibility is the management of accounts with a team of professional researchers.
Key responsibilities:
The Account Manager Qualitative is responsible for:
· the overall quality and profitability of the services provided to his/her
clients with minimal supervision from the Group Account Director (GAD) or
Managing Director (MD)
· management of revenue budgets set for those clients, in collaboration with
the GAD or MD
· overseeing relationships with their identified clients, ensuring that their
needs are being met and that they are receiving appropriate levels of
service, with minimal involvement from the GAD or MD
· new business development amongst existing clients and identification and
development of new business opportunities outside the existing client base
· involvement with projects for his/her clients, including interpretation,
development of recommendations and presentation of findings
· assistance with management of staff in his/her team or office, with the
GAD or MD, including assistance with:
o recruitment of staff
o training and career development of staff
o annual evaluations and monitoring of progress of staff under their
management
· acting as an advisor and source of technical advice to members of his/her
team or office
· assisting the GAD or MD to ensure all procedures and policies are
adhered to in his/her team or office
· representation of Millward Brown at professional functions and activities
· contributing to the training program and activities within the office
· making a contribution to company development, such as new approaches,
improvements to company efficiency
Reporting:
The AD reports to the Group Account Director of his/her team or the Managing Director of his/her office.
Personal skills:
The following skills are essential:
· At least 6-8 years experience in Client Service
· Proven knowledge of market research
· Proven knowledge of MB products and philosophy (if being promoted
internally)
· Developing skills in team management and leadership.
· An understanding and experience in staff development
· Background and experience in P&L management
· Demonstrated ability to build strong client relationships and develop
business
· Strong presentation and interpersonal communication skills
· Excellent command of English, both written and verbal
· (Hong Kong) fluency in Cantonese and Putongua
