Over the past three decades, Millward Brown has grown to be one of the world’s leading research companies. With offices in more than 43 countries, we work with 70 of the top 100 global brands.
_____________________________________________________________
Job title: Account Director Quantitative
Department: Client Service
Location: HongKong, Taiwan, Shanghai, Beijing
_____________________________________________________________
Overall responsibility:
The Account Director Qualitative (AD) is part of the Firefly Client Service team in their office.
Their primary responsibility is the management of qualitative accounts and the leadership of a team of professional Qualitative researchers.
Key responsibilities:
The Account Director is responsible for:
· Development of qualitative business amongst existing clients and
identification and development of new business opportunities outside the
existing client base
· Overseeing all relationships with clients, ensuring that their needs are
being met and that they are receiving appropriate levels of service
· involvement with projects for his/her clients, including interpretation,
development of recommendations and presentation of findings
· assistance with management of staff in the qualitative team, including
overseeing recruitment, training and career development of staff
· acting as an advisor and source of technical advice to members of his/her
office
· Working with the global Millward Brown qualitative team and with Millward
Brown Firefly within the region on global initiatives and products and the
implementation of best practice in the team.
· representation of Millward Brown Firefly at professional functions and
activities
· contributing to the qualitative training program and activities within the
office
· The development of innovative qualitative approaches in line with global
initiatives
Reporting:
The AD reports to the Managing Director Firefly Greater China.
Personal skills:
· At least 6-8 years experience in Client Service
· Proven knowledge of qualitative market research
· Proven knowledge of MB products and philosophy (if being promoted
internally)
· Developing skills in team management and leadership.
· An understanding and experience in staff development
· Background and experience in P&L management
· Demonstrated ability to build strong client relationships and develop
business
· Strong presentation and interpersonal communication skills
· Excellent command of English, both written and verbal
· An appreciation of cultural sensitivities when working in a multi-cultural
environment
